Best practice guide Determining refurbishment and fair wear and tear in retirement villages

Other sources of guidance

What	Where to access it
Occupation right agreements	Residents should retain a copy or talk to their lawyer
Retirement village policies and procedures	Available from the operator or manager of a retirement village
Retirement Villages Code of Practice 2008	Available from the retirement village operator or manager To view or print for free, go to www.dbh.govt.nz/retirement-villages. Buy from Vic Books, telephone 0800 370 370
Retirement Commissioner (who monitors the Act and administers and approves people for the disputes panel)	www.retirement.org.nz
Citizens Advice Bureau	0800 367 222
Department of Building and Housing (has administrative responsibility for the Act)	0800 83 62 62 or www.dbh.govt.nz/retirement-villages