M-09 Management review

M-09 Management review refers to regulations 17(20)(d) and (n) and must be read in conjunction with regulations 5 and 6

Purpose

The management review team will periodically review the (organisation’s name’s) management system to ensure it supports the achievement of the building consent authority’s objectives and functions. Plans must be developed to remedy any areas identified as requiring improvement.

Roles and responsibilities

• The management review team is responsible for:
  • reviewing the discharge of building control functions against the quality assurance system on an ongoing basis (ie, monthly)
  • undertaking a comprehensive review of the (organisation’s name’s) quality assurance system at least once a year or more frequently if required
  • initiating improvement actions identified during the management review process.
    
• The (TBA) is responsible for:
  • scheduling and arranging management review meetings and ensuring any identified improvements are implemented within the time-frame specified
    
• All employees and contractors are responsible for:
  • implementing agreed improvement actions within the time-frame specified.

Procedure

1  Management review

1.1 The quality assurance system must be reviewed on an ongoing basis (ie, monthly) to review improvement actions or to plan changes in order to continuously improve the system.

2  Attendance

2.1  The organisation may determine who attends management review meetings, including management representatives and operational employees and/or contractors.

3  Items to consider in the management review's terms of reference include, but are not limited to:

• effectiveness of actions arising from previous management reviews
• achievement of quality objectives and policies, and whether these need to be reviewed and/or updated
• analysis of internal audit and external assessment findings to identify trends
• analysis of appeals/compliments/complaints to determine common causes or trends
• changes in organisational structure, responsibilities and authorities
• other changes related to scope or volume of building control work, industry practices, system controls, legislation, or training requirements.  

4  Actioning and monitoring of system changes

4.1 Process change recommendations made in the management review should be recorded through the formal document control procedure.

4.2 Management review team members may delegate action(s) required to other employees or contractors(as appropriate). Implementation should be monitored through an appropriate system.

5  Minutes of meeting

5.1 Minutes of management review meetings shall be recorded and distributed as appropriate.

6 Annual management review meeting

6.1 The management review team will undertake a comprehensive review of the quality assurance system on an annual basis.

(Example Only)

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