Sorting out problems
Information to help you work through renting problems.
Sorting out renting problems - all about disputes and mediation
What sort of publication it is: Brochure
Who it's for: Landlords and tenants
What it contains: This brochure is about what residential tenants and landlords can do when they can’t agree, and what help is available to sort things out.
How much it costs: Free
How to get it: Download it, call 0800 83 62 62 (0800 TENANCY) or use the online order form
10 working days' notice – breach of landlord responsibilities (from tenant)
What sort of publication it is: Letter template
Who it's for: Landlords and tenants
What it contains: This is a template letter for a tenant to send to a landlord who hasn’t met their responsibilities. It notifies the landlord that they have 10 working days' notice to fix the situation.
How much it costs: Free
How to get it: Download it or call 0800 83 62 62 (0800 TENANCY)
10 working days' notice – all other breaches
What sort of publication it is: Letter template
Who it's for: Landlords
What it contains: This is a template letter for a landlord to send to a tenant who hasn’t met their responsibilities. It notifies the tenant that they have 10 working days' notice to fix the situation.
How much it costs: Free
How to get it: Download it or call 0800 83 62 62 (0800 TENANCY)
10 working days' notice – rent arrears
What sort of publication it is: Letter template
Who it's for: Landlords
What it contains: This is a template letter for a landlord to send to a tenant who gets behind in the rent. It notifies the tenant that they have 10 working days to fix the situation and that they should get in contact with the landlord.
How much it costs: Free
How to get it: Download it or call 0800 83 62 62 (0800 TENANCY)
The Tenancy Tribunal
What sort of publication it is: Information sheet
Who it's for: Landlords and tenants
What it contains: This information sheet for landlords and tenants explains the Tenancy Tribunal process.
How much it costs: Free
How to get it: Download it or call 0800 83 62 62 (0800 TENANCY)
Who should be named on the tenancy agreement when the property owner is not managing the property?
What sort of publication it is: Information sheet
Who it's for: Landlords and tenants
What it contains: This information sheet explains how and why particular people should be named in a tenancy agreement.
How much it costs: Free
How to get it: Download it or call 0800 83 62 62 (0800 TENANCY)
Tenancy Tribunal application form
Landlord form
Tenant form
What sort of publication it is: Form
Who it's for: Landlords and tenants
What it contains: Tenants or landlords should use these forms to make an application to the Tenancy Tribunal.
How much it costs: Free
How to get it: Call us on 0800 83 62 62 (0800 TENANCY) or use the online order form
Online tools: Make a Tenancy Tribunal application online
Making an application for work order for repairs
What sort of publication it is: Information sheet
Who it's for: Tenants
What it contains: This information sheet for tenants describes how to apply for a Tenancy Tribunal order to the landlord to make repairs or compensate the tenant.
How much it costs: Free
How to get it: Download it or call 0800 83 62 62 (0800 TENANCY)
Rent arrears – information for landlords
What sort of publication it is: Information sheet
Who it's for: Landlords
What it contains: This information sheet for landlords explains how to apply to the Tenancy Tribunal for rent arrears during a tenancy.
How much it costs: Free
How to get it: Download it or call 0800 83 62 62 (0800 TENANCY)
Rent behind less than 21 days? Making an application to the Tenancy Tribunal using section 56
What sort of publication it is: Information sheet
Who it's for: Landlords and tenants
What it contains: This information sheet for landlords describes the wording to use on the Tenancy Tribunal application when the rent is less than 21 days in arrears.
How much it costs: Free
How to get it: Download it or call 0800 83 62 62 (0800 TENANCY)
Rent behind more than 21 days? Making an application to the Tenancy Tribunal using section 55
What sort of publication it is: Information sheet
Who it's for: Landlords
What it contains: This information sheet for landlords describes the wording to use on the Tenancy Tribunal application when the rent is more than 21 days in arrears.
How much it costs: Free
How to get it: Download it or call 0800 83 62 62 (0800 TENANCY)
Claiming unpaid rent and compensation after a tenancy has ended
What sort of publication it is: Information sheet
Who it's for: Landlords
What it contains: This information sheet for landlords explains how to apply to the Tenancy Tribunal for rent arrears after a tenancy is over.
How much it costs: Free
How to get it: Download it or call 0800 83 62 62 (0800 TENANCY)
Abandoned premises
What sort of publication it is: Information sheet
Who it's for: Landlords
What it contains: This information sheet for landlords explains what procedure to follow when a tenant abandons a property without giving notice, and how to apply to the Tenancy Tribunal for rent arrears and compensation.
How much it costs: Free
How to get it: Download it or call 0800 83 62 62 (0800 TENANCY)
Finding a new address for someone when you are trying to enforce a Tenancy Tribunal order
What sort of publication it is: Information sheet
Who it's for: Landlords and tenants
What it contains: This information sheet describes how to request information about your debtor if you have a Tenancy Tribunal order and you're having trouble collecting a debt.
How much it costs: Free
How to get it: Download it or call 0800 83 62 62 (0800 TENANCY)
Request for release of address information form
What at sort of publication it is: Form
Who it's for: Landlords and tenants
What it contains: This form is used to request information about a debtor if you have a Tenancy Tribunal order.
How much it costs: Free
How to get it: Download it or call 0800 83 62 62 (0800 TENANCY)
Abandoned goods
What sort of publication it is: Information sheet
Who it's for: Landlords
What it contains: This information sheet is for landlords explains what procedure to follow when a tenant leaves goods in a property when they leave, and how to dispose of the goods.
How much it costs: Free
How to get it: Download it or call 0800 83 62 62 (0800 TENANCY)
Enforcing a sealed mediator’s order or Tenancy Tribunal order
What sort of publication is it: Brochure
Who it’s for: Landlords and tenants
What it contains: The brochure provides information about how to enforce a sealed mediator’s order or Tenancy Tribunal order.
How much it costs: Free
How to get it: Download it.
Tenancy Tribunal orders online
What sort of publication is it: Brochure
Who it’s for: Landlords and tenants
What it contains: This brochure talks about the Tenancy Tribunal orders online website. The website features Tenancy Tribunal orders from February 2007.
How much it costs: Free
How to get it: Download it or call 0800 83 62 62 (0800 TENANCY).
Conducting a property inspection during the tenancy
What sort of publication is it: Information sheet
Who it’s for: Landlords
What it contains: This information sheet details the legal process for conducting property inspections. It also has some helpful tips for conducting property inspections.
How much it costs: Free
How to get it: Download it or call 0800 83 62 62 (0800 TENANCY).
Applying to the Tenancy Tribunal – what to do when you don’t have the other party’s address for service
What sort of publication is it: Information sheet
Who it’s for: Landlords and tenants
What it contains: This information sheet explains why you need an address for service when you apply to the Tenancy Tribunal. It details how you can serve notice to the other party when you don’t have their address for service and explains substituted service options.
How much it costs: Free
How to get it: Download it or call 0800 83 62 62 (0800 TENANCY).
Your application for the release of address information was unsuccessful – what next?
What sort of publication is it: Information sheet
Who it’s for: Landlords and tenants
What it contains: This information sheet details the other options available when you’re trying to find address information for a previous landlord or tenant. It also suggests ways landlords can prevent problems in the future by asking tenants for more information at the start of a tenancy.
How much it costs: Free
How to get it: Download it or call 0800 83 62 62 (0800 TENANCY).
Investigating landlords and tenants who breach the RTA
What sort of publication is it: Information sheet
Who it’s for: Landlords and tenants
What it contains: This information sheet details the Department’s role investigating landlords and tenants who breach the Residential Tenancies Act 1986 (RTA). It gives examples of breaches, benefits of complying with the RTA and contact details for more information
How much it costs: Free
How to get it: Download it or call 0800 83 62 62 (0800 TENANCY).