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Statement of Intent 07/10

Contents

Part A: An overview of our strategy

Part B: Current year forecasts

Part C: Additional information

alternative format

Statement of Intent 2007/2010 [PDF 815 KB, 104 pages]

Published May 2007

Our strategies

Strategy: deliver integrated, connected and accessible services that are valued by New Zealanders

What we will do

We are committed to providing high-quality services that are accessible to our clients and connected to the different communities we serve.

We will:

  • provide improved access to services for our clients in ways that better suit them and support them to operate with confidence
  • work as a network with other state agencies so there is no 'wrong door' to state services
  • ensure our services are connected to the different communities we serve
  • work to lower transaction costs for our clients.

Why we will do it

Intermediate Outcome

  • Confident building and home owners, tenants and users that value well-designed, well-built, warm, safe and healthy homes and buildings

For the building and housing sector to operate well, our clients need to be able to use services that help them transact with confidence. Our clients need to be able to:

  • find the right information easily to make informed decisions
  • be aware of and understand their rights and obligations
  • have access to efficient and effective services to resolve disputes.

How we will do it

We will:

  • implement new service delivery models for Tenancy Services and the Weathertight Homes Resolution Service
  • provide advice to the Government on options for an integrated approach to tenancy, homeowner and building disputes
  • work with the other Social Services Cluster agencies to better connect our services for common clients and provide greater ease of access.

What we will deliver

Over the next 3 years we will:

  • make the changes to the Weathertight Homes Resolution Service (WHRS) resulting from the implementation of the Weathertight Homes Resolution Services Act 2006
  • monitor and evaluate the effectiveness of the changes being implemented under the Weathertight Homes Resolution Services Act 2006
  • monitor and evaluate the changes to how tenancy services are delivered
  • work with members of the Social Services Cluster to implement the New Zealand Housing Strategy and other strategies to achieve shared outcomes for common clients
  • work with and through other organisations to provide education and information to target groups in the rental housing market
  • consider ways to improve access to housing for people with disabilities.

In 2007/08 we will:

  • develop an integrated framework for dispute resolution in the building and housing sector
  • develop and implement new processes to meet the requirements of any legislative changes following the reviews of the Unit Titles Act 1972 and the Residential Tenancies Act 1986
  • complete the implementation of the Weathertight Homes Resolution Services Act 2006 and complete the 12-month monitoring report on the implementation of these changes
  • contribute to the review of the pilot scheme for lending assistance for WHRS claimants who are unable to access finance from private lending institutions.

How our outputs link to the strategy

Output Class Output
Residential Tenancy Services Bond Management
Residential Tenancy Dispute Resolution
Residential Tenancy Public Information and Education
Tenancy Tribunal Administration
State Housing Appeals Authority Administration
Weathertight Homes Resolution Service Weathertight Homes Claims Assessment
Dispute Resolution