Skip to content.

Tenancy sorting out problems

Tenancies do not always run smoothly, but there is a range of things you can do to sort out any problems.

  • Find out your rights and obligations under the law.
  • Make sure you do things at every stage of the tenancy to avoid problems, whether you are a landlord or a tenant.
  • If you have a problem with your landlord/tenant, the first thing you should do is talk to them about it. The sooner you talk to your tenant or landlord about what’s wrong, the easier it can be to sort it out. Be clear about what your concerns are. Say what you think a good solution might be. Sometimes writing down what the problem is can help explain it to the other person. Describe the problem carefully and give a reasonable amount of time for it to be put right.
  • If this doesn’t work, staff are available to talk it over. We can help with advice and information so people can decide what to do next. Sometimes people decide to talk to each other again, or to send a letter about the problem.
  • If you cannot resolve the matter, our trained mediators will try and help you to settle the dispute. Most cases are settled by mediation.
  • If the dispute is not resolved by mediation, then you can have the matter referred to the Tenancy Tribunal.
  • If the mediator or Tribunal make an order that the other party does not meet, there are steps to take to enforce an order.
  • You may wish to view Tenancy Tribunal orders online [External link] as another tool in your decision making process before entering into a Tenancy agreement.

We also administer the State Housing Appeals Authority, where you can appeal if you are dissatisfied with Housing New Zealand’s review of your income related rent or your eligibility for a Housing New Zealand house.