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tenancy A-Z

Find out about your rights and responsibilities under the Residential Tenancies Act.

how to contact us

Contact details for Tenancy Services »



Welcome to the tenancy section of our website. We offer advice and information for landlords and tenants who rent their homes. We administer the Residential Tenancies Act 1986. We receive and hold bonds until the end of a tenancy, we provide dispute resolution services, and we administer the State Housing Appeals Authority.

The Residential Tenancies Act 1986 was amended from 1 October. For more information about what’s changed see the Residential Tenancies Act review. A copy of the Amendment Act can be viewed here Link to the New Zealand Legislation website..

Online tools

Residential Tenancies Amendment Act 2010

The Residential Tenancies Act (RTA) defines the rights and responsibilities of landlords and tenants of residential properties.

Need more help?

  • Communicate with your landlord or tenant. There are forms and information sheets to help you.
  • Get advice from us – call 0800 TENANCY (0800 83 62 62).
  • Language LineOffice of Ethnic Affairs website., a free telephone interpreting service, is also available for non-English speakers.  Call 0800 83 62 62 and ask to speak to someone in one of 39 other languages. 
  • Use our search function.
  • If you still can’t agree, try mediation or the Tenancy Tribunal.